All orders can be cancelled until they are shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on Fashionably Mine receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (20 business days);
- full or partial refund if the item is not as described or damaged;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within:
- 3 business days after the order is delivered;
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 3 calendar days starting from the day on you have received your package.
The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.
Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the colour/quality, changed your mind, ordered by mistake, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.
How to Return an Item
If you want to initiate a return, please complete the following steps:
- Please send us a photo of the products you’ve received with the return request to firstname.lastname@example.org and we will guide you through the steps.
- Return the item to the provided address in response email within 3 calendar days and send us the tracking number after you ship the item. ALL RETURNS WILL NEED TO BE SHIPPED TO OUR WAREHOUSE IN CHINA AT CLIENTS COSTS.
- Please do not send your purchase back to us unless we authorise you to do so.
Fashionablymine.com asks that merchandise is returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
We are not responsible for shrinkage or bleeding as a result of washing your item(s).
The following items are not returnable/exchangeable under any circumstances:
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
FOR ALL RETURNS PLEASE COMPLETE: